1. Introduction
Welcome to Amrut Vastu. We aim to provide a positive experience for every customer purchasing our products and services.
This Refund and Returns Policy explains the conditions under which cancellations, returns, replacements, and refunds may be accepted for purchases made through our website.
By placing an order or booking a service through Amrut Vastu, you agree to the terms outlined in this policy, subject to your rights under applicable law.
2. Products Eligible for Return
We accept return or replacement requests for eligible physical products purchased through our website, subject to the conditions below.
A product may qualify for a return or replacement if:
- You receive a damaged or defective product.
- You receive an incorrect product.
- The product is materially different from its description on our website.
- The product is eligible for return under applicable consumer protection laws.
To be eligible for a return, the product should generally be unused, in its original condition, and accompanied by its original packaging, accessories, and proof of purchase, where applicable.
These conditions will not restrict any mandatory consumer rights available under applicable law.
3. Products That May Not Be Eligible for Return
Subject to applicable law, the following items may not be eligible for return merely because a customer changes their mind:
- Products that have been used, damaged, or altered after delivery by the customer.
- Products returned without their original accessories or packaging, where these are reasonably necessary for the return.
- Items specifically identified as non-returnable before purchase, where legally permitted.
- Personalized or customized products, except where they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.
Spiritual or crystal-related products may have natural variations in colour, shape, texture, or appearance. Such natural variations will not ordinarily constitute a defect if they are consistent with the product description.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible, preferably within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the product and any visible damage, if available.
- Relevant packaging or shipping-label photographs, if available.
We will review your request and inform you of the next steps.
Depending on the circumstances and applicable law, we may offer a replacement, repair, refund, or another appropriate resolution.
Reporting an issue after 48 hours will not automatically remove any rights you may have under applicable law.
5. Return Process
To request a return or replacement:
- Contact us using the contact details listed below.
- Provide your order number and the reason for your request.
- Share supporting photographs or other information if requested and reasonably necessary.
- Wait for our instructions before shipping the product back.
- Pack the product securely and return it using the agreed shipping method.
Please do not send products to an address without receiving return instructions from our team.
Once the returned product is received, we will inspect it where appropriate and communicate the outcome of your request.
6. Return Shipping Charges
Return shipping charges will be handled as follows:
- Damaged, defective, or incorrect products: Amrut Vastu will arrange or cover reasonable return shipping costs where appropriate and as required by applicable law.
- Change-of-mind returns: Return shipping costs may be the customer’s responsibility where such returns are permitted and the customer has been informed of the applicable conditions.
- Other eligible returns: Shipping charges will be determined according to the circumstances and applicable legal requirements.
Original shipping charges, if any, will be refunded where required by applicable law or where the circumstances of the return warrant it.
7. Refund Policy for Physical Products
If your return or refund request is approved, the refund will generally be processed using the original payment method wherever possible.
The time required for the refunded amount to appear in your account may depend on your bank, payment gateway, or payment service provider.
We will communicate any relevant refund-processing information after approving your request.
Refunds may be issued in cases involving eligible cancellations, damaged or defective products, incorrect deliveries, or other circumstances requiring a refund under applicable law.
We will not unreasonably refuse a refund where you are legally entitled to one.
8. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible and provide your order number.
- Before dispatch: We will make reasonable efforts to cancel the order and issue any applicable refund.
- After dispatch: Cancellation may no longer be possible. You may need to follow the applicable return procedure after delivery.
- Customized or personalized orders: Cancellation may be subject to the stage of preparation, subject to applicable consumer rights.
If an order cannot be fulfilled by us, we will inform you and provide an appropriate refund or other resolution as required by applicable law.
9. Refund and Cancellation Policy for Consultations
Amrut Vastu may provide Vastu consultations, astrology readings, numerology services, tarot readings, Muhurat guidance, and other personalized services.
Because these services may involve reserving appointment time or preparing personalized guidance, the following conditions apply, subject to applicable law:
- Cancellation before work begins: You may be eligible for a full refund if you cancel before the consultation or personalized work begins.
- Rescheduling: Where possible, we may allow you to reschedule your appointment by contacting us in advance.
- Late cancellation or missed appointments: Refunds may be limited where a reserved appointment is missed or cancelled at short notice, provided the relevant terms were disclosed before booking and the limitation is legally permitted.
- Work already completed: Refund eligibility may depend on the service delivered, the booking terms, and applicable law.
- Service not provided by us: If we are unable to provide a booked consultation, we will offer rescheduling or an appropriate refund.
Nothing in this section excludes any refund or remedy that you are entitled to under applicable law.
10. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable period and in accordance with applicable law and payment-provider requirements.
The time taken for the amount to reflect in your account depends on your payment method, bank, and payment service provider.
If you have not received an expected refund, please contact us with your order number and payment reference, if available.
11. Exchanges and Replacements
Exchanges or replacements may be offered for eligible products, subject to product availability and applicable law.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
Any replacement will be communicated to you before it is dispatched.
12. Promotional and Discounted Products
Products purchased during promotions or sales remain subject to this policy and applicable consumer protection laws.
A discounted price alone will not automatically make an otherwise eligible defective, damaged, or incorrectly supplied product ineligible for a remedy.
Any special return conditions will be disclosed before purchase, where applicable.
13. Consumer Rights
This policy is intended to operate consistently with applicable Indian consumer protection laws and other applicable legal requirements.
Nothing in this policy is intended to exclude, restrict, or override any statutory rights or remedies that cannot lawfully be excluded or restricted.
Where a provision of this policy conflicts with mandatory applicable law, the law will prevail to the extent of that conflict.
14. Contact Us
For refund requests, returns, cancellations, replacements, or questions about this policy, please contact us:
Business Name: Amrut Vastu
Website: https://amrutvastu.com/
Email: support@amrutvastu.com
Please use the subject line “Refund or Return Request” and include your order number, if applicable.
We will review your request and respond as soon as reasonably possible.
15. Changes to This Policy
Amrut Vastu reserves the right to update this Refund and Returns Policy when necessary to reflect changes in our products, services, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage customers to review this policy before making a purchase.
Thank you for choosing Amrut Vastu. We appreciate your trust and look forward to serving you.